Call Center Solutions
Complete outsourced customer support operations with teams, infrastructure, and management included. Ideal for businesses that need comprehensive customer service capabilities without building internal call center operations.
Complete Operations Infrastructure
- 24/7 customer support teams with omnichannel capabilities
- Voice, email, chat, and social media channels
- Multilingual support across multiple markets and time zones
- Scalable operations for seasonal demands or business expansion
Specialized Industry Support
- Healthcare services (coding, billing, claims processing, transcription)
- Real estate support (lead qualification, transaction management)
- Financial services (account management, collections, compliance)
- Technical support and help desk operations
Managed Service Excellence
- Complete technology stack and telephony solutions included
- Quality management, performance monitoring, and reporting
- Training programs and workforce management
- Compliance with industry standards and data security requirements
Our Delivery Backbone
Through our partner ecosystem, Ocean Tide's capabilities are supported by:
7M+ endpoints protected via enterprise-class technology
15+ global BPO customers supported through established call center operations
6+ global IT services customers leveraging managed IT and voice solutions
"Ocean Tide's call center operations delivered immediate results with professional teams that understood our business from day one"– Enterprise Technology Company
